Return Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward return process. Please review our Return Policy below for details on how to return or exchange items.

Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unworn, and in their original condition with all tags attached.
  • Proof of purchase (e.g., order number or receipt) is required for all returns.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • All types of headwear including hijabs, undercaps, and kufis.
  • Items that have been used, damaged, or altered.

Return Process

  1. Initiate a Return: Contact our customer service team at salaam@aabideen.com to request a return authorization.
  2. Pack Your Items: Securely pack the items, preferably in their original packaging, including all tags and labels.
  3. Ship Your Return: Send the package to the address provided by our team. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds

  • Once we receive and inspect your return, we will process your refund within 7–10 business days.
  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable unless the return is due to a defect or error on our part.

Exchanges

  • If you’d like to exchange an item for a different size or color, please contact us at salaam@aabideen.com.
  • Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide a prepaid return label and process a replacement or refund as soon as possible.

International Returns

  • International customers are responsible for return shipping costs and any applicable customs fees.
  • Please ensure the package is marked as a return to avoid additional customs charges.

Contact Us

If you have any questions about our Return Policy, please contact us at:

Address:
aaBideen Returns
3455 N. Belt Line Rd.
Suite 107
Irving, TX 75062